Refund policy

Return Policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items that are received damaged during transit may be eligible for a partial refund, subject to inspection and evaluation.

Customers are responsible for covering the return shipping cost. The product should be securely packaged and sent to the address provided by us. We recommend using a reliable shipping service with tracking capabilities to ensure a successful return. Please note that the return shipping fee is non-refundable. Timeframe for Return: Once the return has been authorized, customers must ensure that the product is shipped back to us within one week from the date of our approval. Failure to meet this timeframe may result in the return being declined.

To start a return, you can contact us at archtwain@archtwain.com. Please note that returns will need to be sent to the following address: 86 Lackawanna ave woodland park NJ 07424 suite 205

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at archtwain@archtwain.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at archtwain@archtwain.com.